Privacy Policy


This Privacy Policy applies to the personal data (the "Data") that we collect from you for the purpose of providing you with the services we offer.

We attach particular importance to the protection of your personal data, in accordance with the provisions of Regulation (U.E.) 2016/679 of the European Parliament and of the Council of 27 april 2016 on the protection of natural persons with regard to the processing of personal data and of the free movement of such data, as well as the Law of the 30 July 2018 on the protection of individuals with regard to the processing of personal data.

By using our site or by providing us with your Data for surveys and opinion polls we conduct, you accept the practices described in this Privacy Policy. If you do not accept the provisions of this policy, please do not use our site and do not communicate your Data to us. In this case, you nevertheless agree not to benefit from all the services and other advantages offered by INCIDENCE.


The SRL INCIDENCE (hereafter: "INCIDENCE") whose registered office is established Rue Arthur Hardy, 7 boîte B in 1300 LIMAL (Wavre) (Belgique) and registered with the Crossroads Bank for Enterprises under the number (BE) 0547.844.617, is responsible for the processing of your personal data (hereinafter, « Data »).


This is the Data that you communicate to us on the one hand through our surveys and opinion polls and on the other hand through the forms offered on the INCIDENCE.BE website and cookies deposited by us or more generally by third party services.

We will only use the Data for the purposes described below and for the time necessary to provide adequate answers.

3.1. Surveys and opinion polls

Subject to your consent, we collect from you the Data necessary for the implementation of our customer surveys and polls. This Data may be so-called « sensitive » data within the meaning of Artikel 9 of the GDP, we then ensure that we have your explicit consent.

3.2. Website

3.2.1. Contact form

We collect your Data in order to be able to respond to any question or request for quote that you may have made through our contact form.

The Data are : your name, your email address, your telephone number, any other data that you freely communicate to us and your connection data (IP addresses, Logs, connection time, …).

The legal basis on which this processing is based is the execution of a pre-contractual measure.

3.2.2. Application form

We collect your Data in order to be able to respond to you if you send us your application.

The Data are : your name, your first name, your address, your telephone number, your email address, personal details (gender, age, date of birth), the type of job applied for, your curriculum vitae, data relating to your professional experience and skills and your connection data (IP addresses, Logs, connection time, …). If you are applying as a professional interviewer, we also ask for your company details (name, address, contact details, VAT number, mutuality).

The legal basis on which this processing is based is the execution of a pre-contractual measure.

3.2.3. Join the YOMI Community

The purpose of this processing is to allow uw to welcome you in our community and to collect your opinions by participating in paid surveys, discussion groups…

In this respect, we collect the following Data : your name, your first name, your postcode, your email address, personal details (gender, age, date of birth) and your connection data (IP addresses, Logs, connection time, …).

The legal basis on which this processing is based is the execution of a pre-contractual measure.

3.2.4. Cookie Management

This website uses cookies.

A cookie is a small file that is distributed with the pages of a website and stored by the browser on the hard drive of your computer, tablet or phone. The information it contains can be sent back to the site's servers during a subsequent visit and thus allow the author of this site to establish a trace of the Internet user's activity.

It should be noted that behind the term "cookies" we also consider any other technical tracing process such as "scripts" in general. A script is a piece of programming code used to make a website work interactively. Finally, "web beacons" or "pixel tags" or "social media cookies" are also cookies.

Cookies allow to personalize the content and to offer functionalities necessary for the proper functioning of a website such as the control of a shopping cart or the memorization of a language choice for example. Some Cookies may be placed or controlled by third parties (partners or subcontractors) for marketing targeting purposes.   Technical cookies ("Necessary" ou " Preferences")

We use certain cookies to remember your settings and preferences such as language preference. These cookies are essential for the proper functioning of the site and cannot be deactivated without affecting the proper functioning of the site. This type of cookies and or similar technologies do not allow us to collect Data that could identify you.   Cookies for audience measurement

We use it to analyze and improve the Site's audiences with Google Analytics. This tool collects, for example, your IP address when you connect, the date and time you access the Site, the pages you visit, the type of browser you use, the platform and/or operating system you use.

The legal basis for this processing is your consent.   Marketing Cookies

Marketing cookies are used to track visitors through the Site. The purpose is to display advertisements that are relevant and interesting to the individual user and therefore more valuable to third party publishers and advertisers.

The legal basis for this processing is your consent.


We will retain your Data for the period of time necessary for the purposes for which it was collected and in accordance with applicable law.

At the end of the retention period, the controller will make every effort to ensure that your Data has been made unavailable.


Your anonymised Data is communicated to INCIDENCE’s customers in the context of the survey they have requested.

As part of the performance of our services, purposes, we may subcontract, in whole or in part, some of our tasks to technical subcontractors who are bound to us by contract.

INCIDENCE requires its subcontractors to comply with data protection legislation and to provide sufficient guarantees that appropriate technical and organisational measures have been implemented so that the processing meets the requirements of applicable data protection legislation and guarantees the protection of your rights.

We do not sell or otherwise disclose the Data we collect about you to third parties.

In certain circumstances, our website and applications will provide you with plug-ins from different social networks. If you choose to interact with a social network site such as Facebook, LinkedIn or Twitter, your activity on our site or through our applications will also be accessible on that social network. Please read the privacy policies of those social networks for detailed information about the collection and transfer of personal information, your rights and how you can obtain satisfactory privacy settings.


·         Right of access: you have the right to have confirmation that your Data is being processed, to have access to your Data at any time and free of charge and to obtain a copy of your Data.

·         Right to rectification: you have the right to demand that incorrect Data be corrected, that incomplete Data be completed and that inappropriate or needless Data be deleted. We draw your attention to the fact that you are at all times obliged to check the accuracy of the Data you provide us with.

·         Right to erasure: when you no longer wish your Data to be processed and you are in a position to request the right to erasure, we will then delete your Data from our database.

·         Right to Portability: where appropriate, you will also have the right to portability of your Data in accordance with applicable data protection legislation.

·         Right to object: you have the right to object to the use of your Data where the processing is based on INCIDENCE’s legitimate interest, unless we demonstrate that there are overriding legitimate and compelling grounds for the processing.

·         Right to restriction of processing: finally, you have the right to obtain from INCIDENCE the restriction of the processing of your Data, in accordance with the applicable Data protection legislation.


By sending an email to or a letter to the head office of


Rue Arthur Hardy, 7 boîte B

1300 LIMAL (Wavre)



You can also contact our Data Protection Officer (DPO) by email at or by post at

GDPR Agency

Chemin du Cyclotron, 6

1348 Louvain-la-Neuve



If you believe that we are in breach of any of our legal and/or contractual obligations, we invite you to contact us by email at  We will do our utmost to ensure you a follow-up as soon as possible.

Any claim, complaint or grievance is addressed to the address of the INCIDENCE's head office.

In the event that you are not satisfied with our response, you have the right to submit a complaint to a supervisory authority.

The Belgian supervisory authority is


Rue de la Presse 35

1000 Brussels



As a general rule, we do not intentionally collect personal information from children under the age of 13.

If, however, we do collect information from children under the age of 13, we will obtain the consent of the holder of parental responsibility for that child before using their personal information.


Our sites may contain links to third party sites, and some of our services give you access to third party services (such as social networking sites).

We have no control over how third party sites and services treat your personal information. We do not audit third party sites and services, and we are not responsible for those third party sites and services or their privacy practices. Please read the privacy statements of any third party sites or services you access from our sites or services.


We have developed technically and organizationally appropriate security rules to prevent the destruction, loss, falsification, alteration, unauthorized access, accidental disclosure to third parties and any other unauthorized processing of Data.


INCIDENCE's liability shall be limited to direct damages, to the exclusion of any indirect damages. INCIDENCE will never be held liable for damages deemed indirect such as, without this list being exhaustive, loss of Data, financial or commercial prejudice, loss of profits, increase in overheads, disruption of planning.

In addition, INCIDENCE cannot be held liable for any damage resulting from illegitimate manipulation of Data by third parties (Data theft, viruses, phishing or other computer offences).

We would also like to point out that links to the Website may contain hypertext links and other references to other sites that we do not manage or control and to which the present provisions do not apply. We are not responsible for the content of these websites nor for the offers, products and services offered by them. We therefore recommend that you carefully read the privacy protection rules of each site you visit, as these rules may differ from these terms and conditions.


These provisions shall be governed, interpreted and executed in accordance with Belgian law, the only applicable law, in the event of a dispute.

Any dispute that cannot be settled amicably within a period not exceeding one month from its occurrence, this period may be extended by mutual agreement, may be brought by the most diligent party before the French-speaking Courts and Tribunals of the judicial district of Walloon Brabant, which shall have sole jurisdiction.


This policy was created and came into force on 14.10.22. We reserve the right, at our sole discretion, to change, modify, add or remove portions of this policy at any time.


The parties acknowledge that the translation of the above provisions into English is offered for the purpose of clarification and that, notwithstanding the accuracy of the translation, the basic text was drafted in French and that this language prevails for the interpretation or the scope of the words, terms and / or expressions and of the whole text.